Support
Find quick answers about SG Fit programs, membership, payments, community rules, and how to get help.
SG Fit is a fitness and wellness platform offering workout programs, nutrition guides, community membership, and merchandise through our Shopify-powered store.
Visit our shop, select the workout program, nutrition guide, or membership plan you want, then complete checkout with Stripe or Paystack. Your digital product will be available immediately after purchase.
Digital products, memberships, and physical merchandise are generally non-refundable. We review exceptions for unauthorized charges, duplicates, or damaged goods on a case-by-case basis.
We accept payments through Stripe and Paystack. All payments are securely processed by these providers, and your payment information is never stored on our site.
After purchase, you can access your workout programs and nutrition guides through your SG Fit account. If you have trouble, contact us at sgfitza@gmail.com.
Community members must be respectful and avoid spam, explicit content, or any unlawful behavior. Content that violates our rules may be removed and accounts may be suspended.
Yes, users must be at least 13 years old to use SG Fit. If you are under 18, please get permission from a parent or guardian.
No. SG Fit is not a medical provider. Our content is for informational purposes only. Consult a doctor before beginning any new fitness program if you have existing health issues.
Shipping times vary based on your location and the Shopify carrier selected at checkout. For tracking updates, check your order confirmation email or contact our support team.
For support, refunds, or general questions, email us at sgfitza@gmail.com. We typically respond within 1-3 business days.