Support
Find quick answers about SG.FIT programs, membership, payments, community rules, and how to get help.
SG.FIT is a fitness and wellness platform offering workout programs, nutrition guides, community membership, and merchandise through our Shopify-powered store.
Visit our shop, select the workout program, nutrition guide, or membership plan you want, then complete checkout with Paystack. Your workout programs unlock in My Programs right after payment, and nutrition guides are also emailed to you (check your spam/junk folder if you don't see it).
Digital products, memberships, and physical merchandise are generally non-refundable. We review exceptions for unauthorized charges, duplicates, or damaged goods on a case-by-case basis.
We accept Visa and Mastercard debit and credit cards through Paystack. All payments are securely processed by Paystack, and your card details are never stored on our site.
Yes. Cards issued in other countries work, as long as they're Visa or Mastercard. All prices are in South African Rand (ZAR), so at checkout you'll see the amount in Rand. Your own bank converts it to your local currency at its exchange rate, so the amount on your statement may differ slightly from a straight conversion. If a payment is declined, your bank may need to allow international online payments — contact them, or email us at sgfitza@gmail.com.
After purchase, you can access your workout programs and nutrition guides through your SG.FIT account. If you have trouble, contact us at sgfitza@gmail.com.
Community members must be respectful and avoid spam, explicit content, or any unlawful behavior. Content that violates our rules may be removed and accounts may be suspended.
Yes, users must be at least 13 years old to use SG.FIT. If you are under 18, please get permission from a parent or guardian.
No. SG.FIT is not a medical provider. Our content is for informational purposes only. Consult a doctor before beginning any new fitness program if you have existing health issues.
Shipping times vary based on your location and the Shopify carrier selected at checkout. For tracking updates, check your order confirmation email or contact our support team.
For support, refunds, or general questions, email us at sgfitza@gmail.com. We typically respond within 1-3 business days.
